Weekend Social Media Support Specialist: Engage with customers through social media platforms, providing timely and friendly responses. Monitor and address inquiries, comments, and messages, ensuring a positive brand experience. Collaborate with team members to resolve issues and escalate when necessary. Stay updated on product knowledge and company policies. Maintain a professional and approachable online presence. Adapt to various communication styles and platforms. No prior experience needed; training provided. Flexible weekend hours, work from home.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.