SMS Digital Support Specialist – Entry Level: Engage with customers via SMS to provide prompt, accurate assistance. Address inquiries, troubleshoot issues, and offer solutions with a friendly, professional demeanor. Collaborate with team members to enhance service quality and ensure customer satisfaction. Maintain up-to-date knowledge of products and services to deliver informed support. Adapt to diverse customer needs and handle multiple conversations efficiently. Uphold company values and contribute to a positive customer experience.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.