IT Technical Support Specialist (Live Chat / No Phone): Provide real-time assistance to users via chat, resolving technical issues efficiently. Diagnose problems, guide users through solutions, and escalate complex cases when necessary. Maintain a friendly, professional demeanor while ensuring user satisfaction. Stay updated on product knowledge and system updates to deliver accurate information. Collaborate with team members to improve support processes. Adapt to diverse user needs, ensuring a seamless experience across various platforms and devices. Prioritize tasks effectively in a fast-paced environment.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.