IT Live Chatter (Social Media): Engage with users across social platforms, providing real-time IT support and solutions. Respond promptly to inquiries, troubleshoot issues, and guide users through technical challenges. Maintain a friendly and professional tone, ensuring a positive experience. Collaborate with team members to escalate complex problems and share insights. Stay updated on the latest tech trends and tools to enhance support quality. Foster community engagement by sharing helpful tips and resources, building trust and loyalty.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.