Call Center Social Media Agent – Customer Care (Entry Level / Remote): Engage with customers across social media platforms, providing prompt and empathetic responses to inquiries and concerns. Collaborate with team members to ensure consistent messaging and resolve issues efficiently. Monitor social media channels for feedback and trends, contributing to a positive brand image. Utilize problem-solving skills to address customer needs, while maintaining a friendly and professional demeanor. Adapt to evolving technologies and communication tools to enhance customer satisfaction and loyalty.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.