Digital Customer Interaction Specialist: Engage with customers through live chat, providing prompt and accurate assistance. Address inquiries, resolve issues, and ensure a positive experience. Utilize problem-solving skills to navigate diverse scenarios, maintaining professionalism and empathy. Collaborate with team members to enhance service quality. Adapt to evolving technologies and company protocols. Manage multiple conversations efficiently, prioritizing customer satisfaction. Uphold confidentiality and data security standards. Embrace continuous learning to improve performance and contribute to a supportive virtual work environment.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.Â
If you can start right away please apply below.