IT Customer Service Agent – No Phone (Fully Remote): Provide exceptional online support by resolving technical issues through chat. Engage with users to understand their needs, troubleshoot problems, and offer effective solutions. Maintain a friendly, professional demeanor while ensuring timely responses. Collaborate with team members to enhance service quality. Stay updated on product knowledge and system updates. Utilize problem-solving skills to address diverse inquiries. Prioritize customer satisfaction and contribute to a seamless digital experience.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.