IT Customer Support Agent: Deliver exceptional assistance by swiftly addressing user inquiries and technical issues. Foster positive interactions through clear communication and empathy. Guide users in troubleshooting, ensuring seamless experiences with technology. Collaborate with team members to enhance service quality and share knowledge. Maintain up-to-date understanding of products and services to provide accurate solutions. Adapt to diverse customer needs, demonstrating patience and professionalism. Contribute to continuous improvement by providing feedback and identifying opportunities for process enhancements.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.Â
If you can start right away please apply below.