IT Entry Level Chat Support – Remote, No Experience: Engage with users to resolve technical issues through chat. Provide clear, concise solutions while maintaining a friendly tone. Utilize provided resources to troubleshoot and escalate complex problems. Document interactions accurately for future reference. Adapt to various software tools and platforms. Prioritize customer satisfaction and efficient problem-solving. Collaborate with team members to enhance service quality. Embrace continuous learning and development opportunities. Maintain confidentiality and security of user information.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.