SMS Chat Support Specialist – Entry Level: Engage with customers via SMS, providing prompt, friendly assistance. Address inquiries, resolve issues, and ensure satisfaction. Maintain a positive tone, adapt to diverse needs, and escalate complex cases when necessary. Collaborate with team members to enhance service quality. Stay informed about product updates and company policies. Demonstrate excellent communication skills, attention to detail, and a customer-first mindset. Embrace feedback for continuous improvement and contribute to a supportive, efficient work environment.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.