SMS Customer Success Manager (Entry Level / No Experience): Engage with customers via SMS to provide timely assistance and resolve inquiries. Foster positive relationships by understanding needs and delivering effective solutions. Collaborate with team members to enhance service quality and ensure customer satisfaction. Maintain accurate records of interactions and feedback for continuous improvement. Adapt to evolving technologies and processes to optimize communication. Exhibit empathy, patience, and professionalism in every interaction, contributing to a supportive and efficient customer experience.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.Â
If you can start right away please apply below.