SMS Text Chat Support Agent (Remote / Entry Level): Deliver exceptional customer service through text-based communication. Respond promptly to inquiries, troubleshoot issues, and provide solutions with clarity and empathy. Maintain a positive and professional tone while adhering to company guidelines. Collaborate with team members to enhance service quality and efficiency. Stay informed about product updates and company policies. Demonstrate strong problem-solving skills and adaptability in a fast-paced environment. Prioritize customer satisfaction and contribute to a seamless support experience.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.